Terms and Conditions

These Terms and Conditions apply to all purchases made through the Casa Alba website. By placing an order with Casa Alba, you agree to these Terms and Conditions.

Casa Alba is based in the Netherlands and offers illustrated stationery, greeting cards, posters, personalised designs and related products.

1. About Casa Alba

Casa Alba is an independent creative studio and online shop offering illustrated products and personalised design services.

Business details:

Trading name: Casa Alba
Country: The Netherlands
Website: casalba.nl
Email: info@casalba.nl
Chamber of Commerce number: 42126753
VAT number: NL005516129B94

If you have any questions about these Terms and Conditions, please contact us at info@casalba.nl.

2. Products

We aim to display all products, colours, dimensions and product descriptions as accurately as possible.

Colours may appear differently depending on your screen, device or browser. Slight differences between the product shown online and the physical product may therefore occur.

Many Casa Alba products are illustrated, designed, printed or finished in small quantities. Minor variations may occur and are not considered defects.

Product availability may change at any time.

3. Prices

All prices shown on the website are in euros (€) and include VAT where applicable, unless stated otherwise.

Shipping costs are not included in the product price unless explicitly stated. Any applicable shipping costs will be shown before you complete your order.

Casa Alba reserves the right to change prices at any time. Price changes do not affect orders that have already been confirmed.

4. Orders

An order is placed when you complete the checkout process and submit your order.

After placing an order, you will receive an order confirmation by email.

We may be unable to accept or fulfil an order if, for example:

  • a product is unexpectedly unavailable;
  • incorrect pricing or product information has been displayed;
  • payment has not been successfully completed;
  • we reasonably suspect fraudulent or abusive activity.

If we are unable to fulfil your order, we will contact you and refund any amount already paid.

5. Payment

Available payment methods are displayed during checkout.

Payments may be processed by third-party payment providers such as Mollie.

Your order will normally only be processed after payment has been successfully received or authorised.

Casa Alba does not directly store full payment card details.

6. Shipping

We currently ship to selected European countries.

Available shipping destinations, shipping methods and shipping costs are displayed during checkout.

Our standard processing time is generally 2–3 working days, unless otherwise stated on the product page.

Personalised or custom-made products may require additional processing time.

Estimated delivery times are indicative only and are not guaranteed.

Casa Alba is not responsible for delays caused by postal carriers, customs procedures, incorrect delivery information supplied by the customer or circumstances outside our reasonable control.

Please make sure your shipping address is correct before completing your order.

If an order is returned because an incorrect or incomplete address was provided, additional shipping costs may apply before the order can be resent.

7. Free shipping

Free shipping may be offered when an order reaches a specified minimum order value.

The applicable free-shipping threshold may depend on the destination country.

Current shipping thresholds are displayed on the website and during checkout.

Promotional shipping conditions may be changed or withdrawn at any time, but changes will not affect orders that have already been placed.

8. Right of withdrawal

If you are a consumer located in the European Union, you generally have the right to withdraw from an online purchase within 14 days after receiving your order, without giving a reason.

To exercise your right of withdrawal, you must inform Casa Alba within this 14-day period.

After notifying us of your withdrawal, you then have 14 days to return the product.

To request a return, please contact:

info@casalba.nl

Please include your name and order number.

9. Exceptions to the right of withdrawal

The right of withdrawal does not apply to products that are:

  • personalised;
  • custom-made;
  • produced according to your individual specifications;
  • clearly made specifically for you.

This means that personalised illustrations, custom stationery, personalised invitations and other made-to-order products generally cannot be returned simply because you have changed your mind.

Your statutory rights relating to faulty, damaged or incorrectly supplied products remain unaffected.

10. Returns

Eligible non-personalised products must be returned:

  • unused;
  • undamaged;
  • in their original condition;
  • where reasonably possible, in the original packaging.

Unless the product is faulty, damaged, incorrect or Casa Alba has made an error, return shipping costs are normally the responsibility of the customer.

We recommend using a trackable shipping method for returns.

Casa Alba cannot be held responsible for return parcels that are lost before they reach us.

11. Refunds

Once an eligible returned product has been received and inspected, we will process the refund as soon as reasonably possible and in accordance with applicable law.

Refunds will normally be made using the same payment method originally used for the purchase, unless otherwise agreed.

We may wait to issue a refund until we have received the returned goods or until you provide evidence that the goods have been returned.

If you validly withdraw from your entire order, we will refund the standard delivery costs originally paid for shipping the order to you.

If only part of an order is returned, the original delivery costs will generally not be refunded.

Any additional delivery costs resulting from choosing a more expensive shipping method than our standard delivery option are not refundable.

12. Damaged, defective or incorrect products

Please inspect your order after delivery.

If an item arrives damaged, defective or incorrect, please contact us as soon as possible at info@casalba.nl.

Please provide:

  • your order number;
  • a description of the problem;
  • clear photographs where relevant.

We will assess the issue and, where appropriate, offer a replacement, repair, refund or another suitable solution.

Nothing in these Terms and Conditions limits your statutory consumer rights.

13. Personalised orders

For personalised designs, the customer is responsible for providing complete and accurate information.

This may include:

  • names;
  • dates;
  • addresses;
  • spelling;
  • wording;
  • colours;
  • photographs;
  • design instructions.

If a digital proof is supplied, you are responsible for carefully checking the proof before approval.

Once a personalised design has been approved or production has started, changes may no longer be possible.

Additional changes beyond the agreed scope may result in extra charges.

Casa Alba is not responsible for errors that were present in information supplied or approved by the customer.

14. Uploaded images and content

If you upload photographs, illustrations, logos, text or other materials for a personalised order, you confirm that you have the right to use and provide those materials.

You must not submit content that infringes another person’s intellectual property rights, privacy rights or other legal rights.

You remain responsible for obtaining any permissions required for the materials you provide.

Casa Alba may refuse content that is unlawful, discriminatory, hateful, threatening, obscene or otherwise inappropriate.

15. Intellectual property

Unless otherwise stated, all illustrations, artwork, product designs, photographs, text, branding and other content created by Casa Alba remain the intellectual property of Casa Alba.

Purchasing a physical product does not transfer copyright or other intellectual property rights to the customer.

Casa Alba artwork may not be copied, reproduced, resold, distributed, modified or used commercially without prior written permission.

Personalised designs are supplied for the agreed personal use unless commercial usage rights have been explicitly agreed in writing.

16. Promotional codes

Discount codes and promotional offers may be subject to additional conditions.

Unless otherwise stated:

  • discount codes cannot be exchanged for cash;
  • only one discount code may be used per order;
  • codes may have an expiry date;
  • codes may exclude certain products;
  • discounts cannot normally be applied retrospectively.

Casa Alba may cancel or refuse a promotional code if it is being used fraudulently or contrary to its stated conditions.

17. Customer accounts

Customers may have the option to create an account.

You are responsible for keeping your login details and password confidential.

Please contact us if you believe your account has been accessed without your permission.

Casa Alba may suspend or close accounts that are used fraudulently, abusively or unlawfully.

18. Privacy

Personal data is processed in accordance with our Privacy Policy.

Please refer to the Privacy Policy on our website for information about how we collect, use and protect personal information.

19. Website availability

We aim to keep the website available and accurate, but we cannot guarantee uninterrupted or error-free access.

We may temporarily suspend or modify the website for maintenance, security, technical or operational reasons.

20. Liability

Casa Alba is responsible for losses that are a foreseeable result of our breach of these Terms and Conditions or our negligence, subject to applicable law.

We are not responsible for indirect or unforeseeable losses.

Nothing in these Terms and Conditions excludes or limits liability where doing so would be prohibited by law.

21. Force majeure

Casa Alba is not responsible for failure or delay in fulfilling obligations caused by circumstances beyond our reasonable control.

These may include, for example:

  • postal disruptions;
  • extreme weather;
  • natural disasters;
  • internet or telecommunications failures;
  • strikes;
  • government measures;
  • supply interruptions.

We will make reasonable efforts to minimise any disruption.

22. Complaints

We want you to be happy with your Casa Alba order.

If you have a complaint, please contact us at:

info@casalba.nl

Please include your order number and a clear description of the issue.

We will aim to respond within a reasonable period.

23. Changes to these Terms and Conditions

Casa Alba may update these Terms and Conditions from time to time.

The version that applies to your purchase is the version that was in effect when your order was placed.

24. Governing law

These Terms and Conditions are governed by Dutch law.

If you are a consumer living elsewhere in the European Union, you also retain any mandatory consumer protections that apply in your country of residence.

Any dispute will be handled in accordance with applicable law.

Last updated: September 2026