Shipping & Returns
This Shipping & Returns Policy explains how shipping, returns and refunds are handled for orders placed through the Casa Alba website.
1. Shipping
Casa Alba currently ships to the Netherlands and selected European countries.
Available shipping destinations, shipping methods and shipping costs are displayed during checkout.
Our standard processing time is generally 2–3 working days, unless otherwise stated on the product page.
Personalised or custom-made products may require additional processing time.
Estimated delivery times are indicative only and are not guaranteed.
Casa Alba is not responsible for delays caused by postal carriers, customs procedures, incorrect delivery information supplied by the customer or circumstances outside our reasonable control.
2. Free shipping
Free standard shipping is available on orders of €35 or more within the Netherlands.
For selected European destinations, free standard shipping is available on orders of €50 or more.
The applicable shipping cost or free-shipping option will be displayed automatically during checkout.
3. Shipping address
Please make sure your shipping address is correct before completing your order.
If you notice an error, please contact us as soon as possible.
Once an order has been handed to the carrier, changing the delivery address may no longer be possible.
If an order is returned because an incorrect or incomplete address was provided, additional shipping costs may apply before the order can be resent.
4. Right of withdrawal
If you are a consumer located in the European Union, you generally have the right to withdraw from an online purchase within 14 days after receiving your order, without giving a reason.
To exercise your right of withdrawal, you must inform Casa Alba within this 14-day period.
After notifying us of your withdrawal, you then have 14 days to return the product.
To request a return, please contact us at:
info@casalba.nl
Please include your name and order number.
5. Exceptions to the right of withdrawal
The right of withdrawal does not apply to products that are:
- personalised;
- custom-made;
- produced according to your individual specifications;
- clearly made specifically for you.
This means that personalised illustrations, custom stationery, personalised invitations and other made-to-order products generally cannot be returned simply because you have changed your mind.
Your statutory rights relating to faulty, damaged or incorrectly supplied products remain unaffected.
6. Returns
Eligible non-personalised products must be returned:
- unused;
- undamaged;
- in their original condition;
- where reasonably possible, in the original packaging.
Please contact us before sending your return. We will provide the correct return address and any relevant return instructions.
Unless the product is faulty, damaged, incorrect or Casa Alba has made an error, return shipping costs are normally the responsibility of the customer.
We recommend using a trackable shipping method and keeping proof of postage.
7. Refunds
Once an eligible returned product has been received and inspected, we will process the refund as soon as reasonably possible and in accordance with applicable law.
Refunds will normally be made using the same payment method originally used for the purchase, unless otherwise agreed.
If you validly withdraw from your entire order, we will refund the purchase price of the eligible returned products as well as the standard delivery cost originally paid for shipping the order to you.
If you chose a delivery method that was more expensive than our standard delivery option, the additional delivery cost will not be refunded.
If only part of an order is returned, the original delivery cost will generally not be refunded.
We may wait to issue a refund until we have received the returned goods or until you provide evidence that the goods have been returned.
8. Damaged, defective or incorrect products
Please inspect your order after delivery.
If an item arrives damaged, defective or incorrect, please contact us as soon as possible at info@casalba.nl.
Please provide:
- your order number;
- a description of the problem;
- clear photographs where relevant.
We will assess the issue and, where appropriate, offer a replacement, repair, refund or another suitable solution.
Nothing in this policy limits your statutory consumer rights.
9. Model withdrawal form
You may use the following form if you wish to withdraw from an eligible purchase. You are not required to use this form and may also send us a clear statement by email.
To: Casa Alba
Email: info@casalba.nl
I/We hereby give notice that I/We withdraw from my/our contract of sale for the following goods:
____________________________________
Ordered on / received on:
____________________________________
Name of consumer(s):
____________________________________
Address of consumer(s):
____________________________________
Order number:
____________________________________
Signature of consumer(s) (only if submitted on paper):
____________________________________
Date:
____________________________________
10. Contact
If you have any questions about shipping, returns or refunds, please contact us at:
info@casalba.nl
Last updated: September 2026